Refund Policy for orders placed online:
Refund Process for picked up returns by our partner courier company: Refunds will be issued back to original payment method.
Usually, it takes around 7 to 14 working days, from our receipt of the product to our warehouse and ensures the safety of the Returned items and the packaging.
Refund Process for (in-store returns): Purchases returned in-store, refunds will be issued back to original payment method.
Usually, it takes around 5-10 working days
*Items must be returned in original packaging and price tags unused and excluding not eligible items
Return Policy:
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 30 days of your purchase. Kiabi reserves the right to refuse any return sent or communicated after the 30 day period or the return of any item which is not in the same condition as when received.
A few exceptions...- In the interest of hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, socks, and underwear may not be refunded. or exchanged at any time.
- No items may be returned or exchanged between Black Friday and Cyber Monday
- Items must be returned unworn, unused and in the original packaging which also must be in a good condition.
- Items purchased under bundle promotion such as Buy 1 Get 1 free should be returned back both together, otherwise the refund will not processed. In case not received together, the customer shall be charged an additional 6 GEL fee as shipping charges to either send the remaining item or receive back the returned one.
- If you return non-returnable item or wrong items the package will be declined and you will be charged GEL 6 shipping fees and the item will be sent back to your address.
You may return online orders free via courier. Contact us through Email: ecomm@gtex.ge or call us 568755842 and we will help you.
Purchases and orders placed in-store can be returned in-store only.
To return in-store
is currently available.
keep invoice contains the barcode, show it to any of the store's staff so they will be able to serve you.
Free Returns via courier
For now, you can request a return through contacting us, a courier will contact you to return the items.
Returns & refunds
We understand that circumstances change. Here's how to proceed with returns and refunds.
How long do I have to return an item ?
You have 30 days from shipping or collection to return your purchase, provided it meets our return policy.
Certain items, such as hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear are not eligible for return.
Refunds will be issued according to the original payment method.
If you have any questions, reach out to our customer service team.
Refunds
Once your return is confirmed, refunds will be processed accordingly.
Credit card payments will be refunded to the original card within 10 days.
For further assistance, contact us at KIABI (568755842).